Office Customer Service Representative – Job Description

Position Summary
Our In Person - Office Customer Service Representative is responsible for assisting customers by phone, email, and in person. This role supports daily office operations by answering questions, scheduling services, resolving concerns, and ensuring a positive customer experience.

Key Responsibilities

Answer incoming phone calls and respond to customer inquiries in a professional and friendly manner

Provide accurate information about company services, pricing, and scheduling

Schedule appointments and update customer records in the system

Handle customer concerns or complaints and work toward prompt resolution

Maintain organized files, customer records, and office documentation

Process basic paperwork such as service orders, invoices, or confirmations

Communicate with internal staff to ensure customer requests are completed

Assist with general office duties such as email correspondence, data entry, and filing

Follow up with customers to confirm satisfaction with services

Qualifications

High school diploma or equivalent required

Previous customer service or office experience preferred

Strong communication and interpersonal skills

Comfortable answering phones and interacting with customers

Basic computer skills (email, spreadsheets, scheduling software)

Strong organizational and multitasking abilities

Positive attitude and problem-solving mindset

Work Environment

Office casual setting -   free parking

Standard weekday business hours (may vary depending on company needs) 9am - 5pm

Interaction with customers, staff, and vendors

Preferred Qualities

Friendly and patient personality

Attention to detail

Reliable and dependable

Ability to remain calm and professional with customers

How to Apply 

Email resume to Francey@FantasticMoves.com or call 214-349-6683 to make interview arrangements